Policy

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POLICIES

To create a pleasant experience for all of our guests, we ask that the following policies be observed:

  • A Natural Affair requires a consultation before scheduling certain appointments. A consultation is important because there are many considerations in the decision to wear your hair in its natural state such as hair texture, amount of time, products, etc.
  • There is a non-refundable deposit to schedule certain types of appointments (example: starting Sister- or Brotherlocks) that must be given in order to reserve a date and time.
  • Twenty four (24) hour prior notice is required for cancellations. There is a $20 cancellation fee billed to your next appointment if there is not proper notice.
  • Some synthetic hair may be provided by ANABL for your service; however human hair is not. You must provide your own human hair.
  • A Natural Affair requests that if you need hair taken down from braids or some other previous style that you make it when scheduling your appointment. This service requires additional time, therefore there are additional fees incurred.
  • A Natural Affair accepts cash, credit and debit cards. We currently do NOT accept personal checks.

ETIQUETTE

As we extend a courtesy to our customers, we ask the same of you.

A Natural Affair Beauty Lounge is an oasis where relaxation meets service to create a pleasant customer experience.  We promise to provide you with an atmosphere that is respectful and free of profanity in exchange for our customers showing mutual respect for one another and the salon.

We ask that you arrive on time for scheduled appointments; however, we understand that problems arise.  If you will be late for or need to reschedule your appointment the sooner we are notified the better.  We appreciate your time and value your making time to patronize our salon.

A Natural Affair Beauty Lounge is a smoke-free environment.

CHILDREN

If your child is not having a scheduled service performed, please do not bring him/her with you to the salon. In the event that you show up with your child, we will have to reschedule your appointment.

CANCELLATION

We understand that sometimes you may need to change your schedule, and we kindly ask that provide 24 hours notice for any change to a single service and 72 hours notice for any change to multiple services. If for any reason you do not show or cancel within the hour of your appointment, we reserve the right to apply any gift card on file for payment of the service appointment or refuse future.

REFERAL PROGRAM
We Couldn’t Do it without The power of your words!

We appreciate it when you share your good experiences at A Natural Affair Beauty Lounge with others.  Please feel free to tell your friends, family and acquaintances about the services you have received at ANABL.  We offer seasonal special offers and rewards for referrals.  Please check with your stylist for details.