SALON POLICY
Our Salon Experience is a .
Consultations are required on all services rendered. Quotes will be provided by stylists accordingly.
All prices listed are starting prices, and can increase depending on your hair length, density, etc.
Please complete a consultation form before appointment setting.
To create a pleasant experience for all of our guests, we ask that the following policies be observed:
- A Natural Affair requires a consultation before scheduling certain appointments. A consultation is important because there are many considerations in the decision to wear your hair in its natural state such as hair texture, amount of time, products, etc.
- There is a non-refundable deposit to schedule certain types of appointments (example: starting Sister- or Brotherlocks) that must be given in order to reserve a date and time.
- Twenty four (24) hour prior notice is required for ALL cancellations. Without prior notice, your debit and/or credit card on file will be charged for the full price of the service.
- Some synthetic hair may be provided by ANABL for your service; however human hair is not. You must provide your own human hair.
- A Natural Affair requests that if you need hair taken down from braids or some other previous style that you make it when scheduling your appointment. This service requires additional time, therefore there are additional fees incurred.
- A Natural Affair accepts cash, credit and debit cards. We do NOT accept personal checks.
As we extend a courtesy to our customers, we ask the same of you.
A Natural Affair Beauty Lounge is an oasis where relaxation meets service to create a pleasant customer experience. We promise to provide you with an atmosphere that is respectful and free of profanity in exchange for our customers showing mutual respect for one another and the salon.
We ask that you arrive on time for scheduled appointments; however, we understand that problems arise. If you will be late for or need to reschedule your appointment the sooner we are notified the better. We appreciate your time and value your making time to patronize our salon.
A Natural Affair Beauty Lounge is a smoke-free environment.
If your child is not having a scheduled service performed, please do not bring him/her with you to the salon. In the event that you show up with your child, we will have to reschedule your appointment.
We know that plans can change, so if you need to reschedule, please let us know at least 24 hours in advance for one service or 72 hours in advance for multiple services. If you don’t show up for your appointment, we will charge the full amount of the service using your gift card, debit or credit card on file, and will block you from being able to book any future appointments.
If you’re running late, we get it, but we need to respect our staff’s time and keep our schedule on track for other clients’ appointments.
- You have a 15-minute grace period for late arrivals. After 15 minutes, you’ll lose your deposit and will need to reschedule and pay a new deposit. Even if your stylist can still see you after the 15-minute grace period, the deposit will be lost, and you will be required to pay the full price of the service.
We Couldn’t do it without the power of your words!
We appreciate it when you share your good experiences at A Natural Affair Beauty Lounge with others. Please feel free to tell your friends, family and acquaintances about the services you have received at ANABL. We offer seasonal special offers and rewards for referrals. Please check with your stylist for details.